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Covid-19 adviser update

1 April 2020
ADDITIONAL QUESTIONS ON OUR APPLICATION FORM AND INCREASED LIFE PROTECTION NON-MEDICAL LIMITS

COVID-19 APPLICATION QUESTIONS
For all new applications submitted from today we’ll now ask 4 new COVID-19 questions as part of the application. The questions are:

In the last month have you:

  • Tested positive for Coronavirus illness (COVID-19)?
  • Been personally advised to self-isolate by a medical professional or the NHS 111 but have not been diagnosed with Coronavirus illness (COVID-19)?
  • Had, or do you currently have a new, continuous cough and/or high temperature?
  • Had direct contact with someone who’s been confirmed or suspected to have Coronavirus illness (COVID-19)?

Clients whose applications are in the pipeline will also be asked to complete our COVID-19 questions.

Once an application is submitted, unless we ask further questions, you don’t need to tell us if the client’s health changes.

WE’VE INCREASED OUR LIFE PROTECTION NON-MEDICAL LIMITS BY 10%
All applications for cover above our non-medical limits will be restricted to the maximum cover available, based on the applicants age.

The good news is we’ve increased all our Life Protection non-medical limits by 10% for clients age 60 and under, for all new and pipeline applications. If an application is above our current non-medical limits the application will be referred to underwriting to deal with this manually.

So, for example, for a client up to age 40 applying for life cover of £900k, instead of restricting the amount of cover to £700,000 (our current non-medical limit), we’ll restrict the cover to £770,000.

You’ll find all our non-medical limits here.
Please note these don’t reflect the 10% increase, but we’ll make that change as soon as we can.

For applications that require a medical screening due to a disclosure, we’ll firstly look for an alternative form of evidence. If that’s not suitable, the application will be postponed.

UNDERWRITING AND SERVICING UPDATE
It’s business as usual for our sales and servicing teams, so please do get in touch if you need any support.

As I’m sure you can understand, for applications that don’t receive an immediate decision, underwriting may take a little longer than you’re used to while we adapt to the changing environment, but rest assured we’re doing everything we can to get your clients protected as quickly as we can.