Covid-19 adviser update

19 August 2020
Premium deferral option extended until 31 October 2020

On 18 May 2020, we introduced a discretionary short-term premium deferral option for our policyholders facing financial difficulties as a direct result of COVID-19. Requests to use this option were due to end on 18 August 2020. We’ve extended this until 31 October 2020.

What this means is policyholders can still ask us for a premium deferral of up to 3 months until 31 October 2020. This only applies to new premium deferral requests.

Policyholders who have already requested a premium deferral should refer to the premium deferral and repayment plan we sent them and repay within the agreed timescales. They should contact us if they’re still facing financial difficulties that mean they can’t meet those terms.

We encourage any customer with a Guardian policy facing financial difficulties because of COVID-19 to call us to discuss their options before their policy lapses. We’ll also encourage them to speak to you, their Financial Adviser, before they cancel their policy.

If you’ve got any further questions, please get in touch.