Do you have what it takes to make life better?

If you share our beliefs and have the skills and experience to fill any of our vacancies below, we’d love to hear from you.

Our beliefs

  1. A promise must be kept.

    We honour the commitments we make - our reputation is everything to us.

  2. Good enough is never enough.

    We're uncompromising in our search for ‘better’ across every aspect of our business.

  3. Simplicity is a painful necessity.

    We fight complexity by focusing on what matters and being straightforward in all we say and do.

  4. Diversity is enriching.

    We value everyone equally and harness the power of our differences and individuality to make us more effective as a team.

  5. A challenging mind is a friend.

    We welcome new ideas and cherish the open environment we've created to share, evaluate and embrace them.

  6. You earn trust by showing trust.

    We're trusting. We begin every relationship believing it will be long-term and mutually rewarding, and that everyone will act with integrity.

  7. Passion matters.

    We make decisions based on facts and insights unearthed by our determination to make life better for our customers.

Our Vacancies

Claims Specialist

Guardian - a famous name in life assurance which we've brought back to life - re-entered the protection market in 2018 with a single ambition: for every family to have protection that they truly believe in. We aim to achieve this by challenging the market and offering a 'better' way for Financial Advisers and their clients. In line with our brand promise Life. Made Better., we plan to make life better for everyone.

As we're a new entrant, you'll be joining us at a time of rapid growth, and there will be lots of opportunities to increase your knowledge and develop your career. You'll be part of an innovative business, working with a team of people dedicated to doing the right thing for our customers. A business where you can make a real difference and be part of a culture that encourages you to constantly challenge the norm and put our customers at the heart of every decision.

What you'll be doing

Based at our offices in central Reading, you'll handle all aspects of claims across different product lines - including life, critical illness, disability and fracture - in line with agreed claims procedures and standards. You'll work closely with the Claims Manager to support the growth of the Claims Team. And you'll have an opportunity to help develop our claims philosophy and operating processes, contribute to the production of claims literature and grow our relationships with both internal and external stakeholders.

Key responsibilities

  • Handling a portfolio of life, critical illness, disability and fracture claims in line with our operating processes and agreed claims philosophy.
  • Working with and supporting the Claims Manager on a daily basis in building our claims proposition, including the development of claims literature, operating processes and philosophy.
  • Building strong relationships with service providers, reinsurers and other internal and external stakeholders.

Who we need

Ideally, you'll have experience of:

  • Assessing life and critical illness claims within agreed authority limits.
  • Handling disability and fracture claims.
  • Technically developing claims philosophies and processes.

The following would be desirable, but are not essential:

  • Relevant CII qualifications, or equivalent, or a willingness to study for them.
  • A good understanding of UK claims practices and legislation.
  • Good IT skills

To support this experience, you'll have special skills or qualities such as:

  • A passion and desire to achieve the best outcome for the customer.
  • A proactive and collaborative nature.
  • Excellent communication skills, verbal and written.
  • Great planning and organising skills.
  • An analytical mind.

What we offer

  • Competitive salary and benefits.

How to apply

Please send your CV and a covering letter outlining your suitability for this role to

Closing date: 15/02/2019