Adviser portal upgrades help support clients throughout the life of their policies
More real-time policy information displayed including cover amounts, nominated beneficiaries, and the latest cover upgrades that apply
Guardian has improved its adviser portal to give advisers clearer, real-time visibility of clients’ policies, giving them the tools they need to proactively support their clients to manage their protection policies throughout the term of their policy and as their life changes.
The improvements mirror the updates Guardian announced last month to policyholders’ MyGuardian portal and are now available to all advisers registered to do business with Guardian on their adviser dashboard.
Advisers can now see live cover details, including the current cover amount and term, beneficiaries nominated through Payout Planner, policies placed in trust and the latest cover upgrades that apply to each client. The updates build on existing portal functionality including access to Guardian’s Underwriting QI tool, policy documents and information on how to make a claim. The improvements are designed to help advisers manage their clients’ protection more proactively, giving them clear visibility of the cover in place and supporting ongoing conversations about the additional features included in each policy, such as cover upgrades.
The enhancements are in addition to annual policyholder emails launched in 2024 and form part of Guardian’s commitment to supporting advisers and strengthening client engagement in their protection policies.
Rachael Welsh, Head of Commercial Strategy, Guardian said: “Protection isn’t a one‑and‑done purchase – it needs to be reviewed regularly as clients’ lives and circumstances change. By enhancing both MyGuardian and the adviser portal, we’re making sure advisers and their clients have the key information they need at their fingertips. Our brand promise is Life. Made Better, and that applies just as much to advisers as it does to customers. These improvements are one of the ways we’re delivering on that promise, helping advisers work more efficiently and supporting better, ongoing conversations about clients’ cover throughout the life of their policy.”
Emma Thompson, PDG Chair said: “Advisers play a vital role in helping clients understand the value of their protection cover, especially as their lives and priorities change. Our latest Protection Insights Report shows 41% of advisers see annual protection statements as essential*, highlighting just how much they value tools to help them engage clients with the cover they have. Equally important, is ongoing investment into portals like Guardian’s, which make it easier for advisers to service their clients and make adjustments to things like nominated beneficiaries which helps customers and their loved ones when the time comes to claim.
Enhancements like this ultimately help make sure clients are better protected and engaged and that’s something the whole industry is behind.”
More detail on the improvements:
Real-time cover details
Advisers can now view clients’ current live cover amounts, including for increasing or decreasing covers. The dashboard also shows the policy term for each cover, recent changes, inactive covers, covers in claim, and any children named under Children’s Critical Illness Protection.
Check beneficiaries
Where clients have used Guardian’s Payout Planner to nominate beneficiaries, advisers can now view the nominated individuals and the nominated beneficiaries. If a policy is written in trust, this is also clearly displayed.
View cover upgrades
Following Guardian’s biggest cover upgrade yet in 2024 and the launch of the cover upgrade checker tool, advisers can now view the full list of conditions and upgrades that apply to each client directly in the adviser dashboard.
-Release ends-
Notes to editors:
Source: *Protection Distributors Group (PDG), Protection Insights Report 2026, part 1, February 2026.
Press enquiries to Rachael Welsh, 07538 999 896, rachael.welsh@guardianfs.co.uk
Guardian Financial Services is an appointed representative of Scottish Friendly Assurance Society Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
All products are provided by Scottish Friendly Assurance Society Limited and we have an agreement with them to underwrite and issue the protection policies we distribute through the UK intermediary channel.
As an appointed representative of Scottish Friendly Assurance Society Limited, Guardian Financial Services Limited is the market-facing brand under which we promote our proposition and engage with advisers.
Background to Guardian Financial Services, owned by Gryphon Group Holdings
Guardian, the life and protection insurance business, launched in 2018 and pledged to grow the protection market. The brand promise of ‘Life. Made Better.’ reflects the company’s commitment to rethink and reinvent protection for the better; making sure customers get cover that’s easier to understand, simple to buy and designed to never let them down.
Guardian’s business partners
Gryphon Group Holdings is majority owned by Punter Southall Group as the largest equity capital investor. Guardian partners with UnderwriteMe for its Underwriting Engine, Liss Systems, the UK arm of Nasdaq-listed EXL, for its policy administration technology, and Space, for its front-end technology, branding and marketing. Guardian’s reinsurance partners are Hannover Re, Gen Re and Swiss Re.