EXTRA SUPPORT FROM US
We understand life can sometimes be challenging. Especially when there are changes in your life circumstances, you may need additional financial, emotional, and legal support.
At Guardian, we always try to support our customers with different needs.
Here are some life circumstances where you may need further assistance.
Click to find out the help we offer and the expert advice you may find useful.
health
conditions
or illnesses
major
life
events
financial
or emotional
shocks
confidence
in day-to-day
wellbeing
Health conditions or illnesses
How we can support you
- We can contact you in the way you prefer such as by phone or email. Please email heretohelp@guardian1821.co.uk or give us a call at 0808 123 1821 to let us know your communication preference.
- Provide braille as per your request.
- You can adjust the font size and the contrast of our webpage using the buttons on the left-hand side.
- We use captions or transcripts when videos are available.
- Our documents are in plain English, and we avoid jargon and explain technical terms where we can. Also, with your written or verbal authority, we can speak to one of your trusted friends or family members so they can communicate on your behalf.
Expert advice that may be helpful to you
Hearing and speech impairment
Relay UK
It’s a free service to help people with hearing and speech difficulties communicate over the phone. It types what the caller is saying so you can read their message, or it reads your written responses to the caller. Click here for more information.
Visual imparity
You can also view our website with a screen reader from NVDA, JAWS or the one built in your computers, tablets and smartphones.
| Web | Apple devices | Android and Google |
|
Go to Setting→ Accessibility→ Voice over |
Go to Setting→ Accessibility→ TalkBack |
The Royal National Institute of Blind People (RNIB)
They offer practical and emotional support to blind and partially sighted people, their families and carers. Click here for more information.
Cognitive and neurodiversity
Ability Net
They provide some easy guidance on things you can do with your devices. Call them on 0800 048 7642 or click here for more information.
AGE RELATED
Age UK
They provide support on different subjects such as your concerns on cost of living, health and wellbeing. Call them on 0800 169 2081 or click here for more information.
Living with a learning disability
Mencap Learning Disability Helpline
They provide support, advice and information to people with learning disabilities and their families in England, Wales and Northern Ireland. Call them on 0808 808 1111 or click here for more information.
MAJOR LIFE EVENTS
How we can support you
Dealing with major life events such as the loss of your loved ones, job loss, domestic abuse, homelessness and relationship breakdowns can be overwhelming. If you’re an existing policyholder, you have free access to Guardian Anytime for medical expertise anytime you need, including GP 24/7, experts for second medical opinions, emotional wellbeing consultations and assessments to help alleviate and prevent general aches and pains. To find out more, please click here.
Expert advice that may be helpful to you
Samaritans
A completely confidential service is available via email and telephone for anyone in any type of emotional distress. Click here for more information.
Child Bereavement UK
A charity to give information, training and specialised support to those affected when a baby or child dies. Click here for more information.
Cruse Bereavement Care
UK’s largest bereavement charity offering free care and counselling for people dealing with grief. Click here for more information.
Shelter
They help people struggling with bad housing or homelessness through advice, support and legal services. Click here for more information.
Refuge (for Women & Children)
They provide specialist support to women, children and some men escaping domestic violence and other forms of violence. Click here for more information.
Respect (Men’s advice line)
The helpline for male victims of domestic abuse offers emotional support, practical advice and information. Click here for more information.
Financial difficulty or emotional shocks
Financial difficulty
We strongly recommend you to speak to your Financial Adviser. They’re experts and can help you plan for reducing your monthly protection policy premiums to make sure you and your loved ones remain protected. Please refer to our financial difficulty webpage for more details and how we can support you.
Emotional shocks
If you’re facing any kind of emotional distress, having suicidal thoughts, or needing urgent mental health support, please consult your GP, or reach out to charities such as:
Campaign Against Living Miserably (CALM)
CALM is a leading movement against suicide and you can talk to CALM about anything by calling their helpline on 0800 58 58 58 or using their webchat here. The helpline and webchat are both open from 5pm to midnight, 365 days a year.
MIND
If you’re feeling down and would like to talk to someone, you can call them on 0300 123 3393 or text 86463.
Shout
If you need immediate assistance, you can text SHOUT to 85258 any time of the day and chat through your worries by text message.
CONFIDENCE IN DAY-TO-DAY WELLBEING
How we can support you
- If you can speak little or no English, we’ll make a note on our system so that when you call, we’ll know you might need extra help or have a translator beside you. We can also send a follow-up email or letter summarising the details of our calls if that’s helpful to you.
- If you struggle with new technology and digital devices to access our websites and portals, with your verbal or written consent, we can walk through the steps with one of your trusted friends or family members sitting next to you.
- If you need some support to develop your financial skills and manage your budget, we strongly recommend speaking to your Financial Adviser or checking out our financial difficulty webpage.
Expert advice that may be helpful to you
Good Things Foundation
Their programme ‘Learn My Way’ helps people with low or no digital skills to gain confidence and learn how to use the internet and digital technologies. Click here to find out more.
National Debtline
An organisation provide free debt advice by phone and online to people across the UK. You can call them on 0808 808 4000.
MoneyHelper
A charity to make money and pension choices clearer by explaining what and how you can do with them and providing guidance backed by the government. Click here to start a web chat and find out more.
The charities and organisations are third parties, which means Guardian isn’t responsible for their services. The services will be subject to their own terms and conditions and privacy practices. If you have any questions, please contact them directly.
If you need extra support, please email us at
heretohelp@guardian1821.co.uk or give us a call on 0808 123 1821.
We can put a note on our records so we know you might need extra help.